Reliability

Hallucinations, quality decay, and the runs that look fine but aren't. When two out of three is bad.

Framing · Restraint
Argue for the invisible
Every AI product has someone in the room pushing for a mascot, a chat window, a personality. The work that earns its keep is usually invisible. A short parable about which voice to listen to.
James Dodd29 Apr 20262 min read
Reliability · Restraint
The boring layer does the real work
Businesses keep asking for an AI that does the whole job. The job usually has a part that has to come out the same every time, and that part is what AI is worst at. Build the plain, rule-based layer first. Then let the AI read it.
James Dodd18 Apr 20265 min read
Case studies · Cost
Your AI bill isn't the real bill
When an AI silently starts missing things, the invoice is the last place you'll notice. The cost lands somewhere else.
James Dodd14 Apr 20263 min read
Case studies · Reliability
Two out of three is bad
A free document comparison tool had been quietly hallucinating for a year inside one of our clients. Nobody had noticed, because most of the time it looked fine.
James Dodd24 Mar 20264 min read