AI running in the business you didn't sign off on. The settings that flipped on by default, the free tool somebody installed, the feature that updated last month.
Oversight · Shadow AI
Capable teams asked to put AI at the centre will find problems and start solving them, sometimes on the wrong part of the chain, on a budget that doesn't align. Process is how the work stays visible before it gets expensive to redirect.
Guides · Oversight
Every company thinks it knows what its AI exposure is. Most have mapped the smallest part of it.
Case studies · Reliability
A free document comparison tool had been quietly hallucinating for a year inside one of our clients. Nobody had noticed, because most of the time it looked fine.
Case studies · Oversight
A free document tool we found inside a client had two problems. One was hallucination. The other was where the files went when you clicked the button.
